I've no longer got a TV in the house, so I figured it was as good a time as any to turn off my cable service. Yay! Finally! I've wanted to do this for ages. I looked on my recent bill and found the web address. Hmmm. Maybe I can do this on the web and avoid being put on hold listening to elevator music for 45 minutes. 

No such luck - service cancellation isn't among the supported forms. But right there at the top of the page it says:

Great! It's late enough I might get through in maybe twenty minutes instead of 45. So I call in and negotiate the voice mail menus to the service disconnection tree. I'm then greeted with

"Our offices are currently closed. Our office hours are 8AM to 7PM, seven days a week. Please call back at your convenience."

My convenience would be right now. So I guess they really aren't there for me 24/7 after all...